MYCIG UAE, your privacy matters to us.

This Privacy Policy explains what personal information we may collect when you visit MYCIG, create an account, contact our team, use our website, or place an eligible order. It also explains why we collect that information, how we use it, when it may be shared, how long it may be retained, and the choices available to you.

Our goal is to keep our data practices clear and easy to understand. We only aim to collect information that is reasonably necessary to operate our website, provide requested services, communicate with customers, maintain security, and meet applicable legal or regulatory requirements.

By using MYCIG UAE or voluntarily submitting information through our website, you acknowledge the practices described in this Privacy Policy.

If you have a privacy-related question, please contact us, and we will aim to explain our practices in clear language.

Information We Collect

The information we collect depends on how you interact with MYCIG UAE.

Information You Provide When Using Our Website

You may provide information such as:

• Your full name

• Email address

• Phone number

• Billing address

• Delivery address, where applicable

• Account information

• Order details

• Product enquiries

• Customer-support messages

• Information sent through our contact forms

• Messages sent to us through WhatsApp or other communication channels

• Preferences or instructions you voluntarily provide

If an age or eligibility check is legally required for a particular product or service, we may also request information reasonably necessary to complete that verification.

Information Collected Automatically

When you visit MYCIG UAE, certain technical information may be collected automatically by our website, hosting provider, security tools, analytics services, or similar technologies.

This may include:

• IP address

• Browser type

• Device type

• Operating system

• Date and time of your visit

• Pages viewed

• Referring website or source

• Approximate location derived from technical information

• Website interactions

• Cookie identifiers

• Security and diagnostic information

We use this information primarily to operate, protect, understand, and improve our website.

How We Use Your Information

We use personal information only where reasonably necessary for legitimate website, customer-service, operational, security, or legal purposes.

Order Processing and Fulfillment

For products and transactions that are legally eligible to be processed through the website, information may be used to:

• Process an order

• Confirm order details

• Arrange eligible fulfillment

• Coordinate eligible delivery

• Verify relevant customer information

• Maintain transaction records

• Resolve order-related issues

We aim to collect only the information reasonably required for these purposes.

Customer Support and Communications

We may use your contact information to:

• Respond to inquiries

• Provide order-related updates

• Answer product questions

• Resolve account or website issues

• Provide customer support

• Respond to messages received through email, phone, WhatsApp, or website forms

Service-related communication is separate from optional marketing communication.

Website Security and Fraud Prevention

Information may be processed to help us:

• Protect customer accounts

• Detect suspicious website activity

• Prevent fraud or misuse

• Reduce spam

• Diagnose technical problems

• Protect MYCIG UAE, our customers, and our systems

Website and Service Improvement

We may review aggregated or analytical information to understand:

• Which pages do visitors use

• How users navigate the website

• Website performance

• Technical errors

• General traffic patterns

• Areas where usability can be improved

Where possible, we aim to use aggregated or non-identifying information for analytical purposes.

Legal and Regulatory Compliance

We may retain or process information where reasonably necessary to:

• Comply with applicable UAE laws

• Maintain required business or accounting records

• Respond to valid legal requests

• Establish, exercise, or defend legal rights

• Meet regulatory, tax, or administrative obligations

Order and Delivery Information

For an eligible order, MYCIG UAE may process information necessary to manage the transaction and fulfilment.

This may include:

• Customer name

• Phone number

• Email address

• Billing details

• Eligible delivery address

• Order contents

• Order value

• Payment status

• Delivery instructions

• Order communications

Where a third-party delivery or fulfillment provider is used, only information reasonably required to complete the relevant service should be shared.

This may include the recipient’s name, delivery location, phone number, and relevant delivery instructions.

We do not intend to provide delivery partners with unrelated account, marketing, or browsing information.

Payment Information

Payment transactions may be processed by third-party payment service providers.

Depending on the payment method used, the payment provider may receive information necessary to authorize, process, or verify a transaction.

MYCIG UAE does not intentionally store complete payment card numbers, CVV/security codes, or similar full card credentials on our ordinary website systems.

Payment providers may process information under their own privacy and security terms.

You should never send complete payment card details through ordinary email, contact forms, or WhatsApp messages.

Age-Restricted Products and Verification

Some products referenced on MYCIG UAE may be age-restricted.

UAE law prohibits the sale or attempted sale of tobacco or tobacco products to persons under 18 years of age, and sellers may request evidence that the purchaser has reached the required age.

Where legally required, MYCIG UAE may request information necessary to confirm age or eligibility to purchase.

Information collected for verification purposes should only be used for appropriate verification, security, compliance, or record-keeping purposes and retained only where reasonably necessary or legally required.

How We Share Personal Information

We do not sell or rent customers’ personal information to data brokers for their independent advertising purposes.

We may share limited information with service providers where reasonably necessary to operate MYCIG UAE or provide a requested service.

Delivery and Fulfillment Providers

For eligible deliveries or fulfillment, relevant information may be shared with the provider responsible for completing the service.

This may include:

• Name

• Phone number

• Eligible delivery address

• Necessary delivery instructions

Payment Providers

Payment information may be processed by payment providers responsible for completing or verifying transactions.

MYCIG UAE does not require access to complete card credentials where they are handled directly by the payment provider.

Website and Technology Providers

We may use service providers for activities such as:

• Website hosting

• Website security

• Email services

• Customer support

• Analytics

• Backup services

• Fraud prevention

• Website maintenance

These providers may process limited information necessary to perform their services.

Legal Authorities

Information may be disclosed where required or permitted by applicable law, regulation, court order, or another valid legal process.

We may also disclose information where reasonably necessary to protect legal rights, investigate suspected fraud, or protect website and customer security.

Cookies and Similar Technologies

MYCIG UAE may use cookies and similar technologies to operate the website and provide important functionality.

Cookies are small data files stored on or associated with your browser or device.

Essential Cookies

These cookies may be required for basic website functions such as:

• Shopping-cart functionality

• Account login

• Website security

• Session management

• Remembering privacy preferences

Disabling essential cookies may prevent parts of the website from functioning correctly.

Preference Cookies

Preference cookies may remember choices such as:

• Website settings

• Display preferences

• Previously selected options

These can help provide a more consistent browsing experience.

Analytics Cookies

Where analytics tools are used, cookies or similar technologies may help us understand general website usage and performance.

This may include information about:

• Pages visited

• Traffic sources

• Device types

• Website interactions

• General browsing behavior on MYCIG UAE

Where required, optional analytics technologies should be controlled through appropriate consent or cookie-preference mechanisms.

Managing Cookies

You can manage or delete cookies through your browser settings.

Disabling certain cookies may affect website functionality, including account, cart, preference, or checkout-related features.

WhatsApp, Email and Contact Forms

If you contact MYCIG UAE through WhatsApp, email, phone, or a website contact form, we may retain the information reasonably necessary to respond to your enquiry and maintain appropriate customer-service records.

This may include:

• Your name

• Contact details

• Message history

• Product or order information you provide

• Date and time of communication

Please avoid sending unnecessary sensitive information or complete payment card information through messaging platforms or contact forms.

If you use an external communication platform such as WhatsApp, information may also be processed by that platform in accordance with its privacy practices.

Analytics and Third-Party Services

MYCIG UAE may use third-party technologies to support website analytics, security, performance, payments, communications, or other operational functions.

These providers may process certain technical or transactional information when necessary to provide their services.

Where personal information is processed outside the UAE, MYCIG UAE aims to handle such processing in accordance with applicable requirements relating to cross-border personal data processing.The 

UAE Personal Data Protection Law includes requirements regarding information about the parties with whom data is shared and safeguards for cross-border processing.

Data Retention

We do not aim to keep personal information indefinitely.

Different categories of information may be retained for different periods depending on why the information was collected and whether legal, accounting, security, dispute-resolution, or regulatory requirements apply.

Commercial and Transaction Records

Where information forms part of business correspondence, invoices, commercial records, or supporting transaction documentation, MYCIG UAE may retain relevant records for at least five years where required by applicable UAE commercial law.

UAE Commercial Transactions Law requires merchants to retain relevant correspondence, invoices, business documents, commercial books, and supporting documentation for a minimum period of five years in the circumstances specified by the law.

Customer Support Information

Ordinary inquiries and support communications may be retained for as long as reasonably necessary to resolve the inquiry, maintain appropriate records, prevent abuse, or address future disputes.

Account Information

Account information may generally be retained while your account remains active and afterward, where necessary, for security, legal, transaction-record, or administrative purposes.

Analytics Information

Analytics information may be retained according to our settings with the relevant analytics provider and may be aggregated or anonymized where appropriate.

When personal information is no longer reasonably required, and no legal obligation requires continued retention, we may delete, anonymize, or securely dispose of it.

Your Privacy Rights

Subject to applicable UAE law and any lawful exceptions, you may have rights regarding your personal data.

Right to Receive Information

You may request information about personal data being processed, the purposes of processing, relevant sharing, retention standards, and certain other information about how your data is handled.

The UAE Personal Data Protection Law specifically provides a right to request information from the data controller.

Right to Correct Your Information

If the personal information we hold about you is inaccurate or incomplete, you may ask us to review and correct it where appropriate.

Right to Request Deletion

You may request deletion of certain personal information where applicable.

Deletion is not always possible immediately. For example, information may need to be retained where required by commercial, accounting, legal, security, or dispute-related obligations.

Right to Restrict Processing

In circumstances provided by applicable law, you may request restriction of certain processing activities. UAE Personal Data Protection Law includes rights relating to the restriction of processing.

Right to Data Portability

Where applicable, you may have the right to receive personal data you provided in an organized, machine-readable format or request its transfer to another controller where technically feasible and where the relevant legal conditions are satisfied.

Right to Object to Direct Marketing

You may object to personal data processing used for direct marketing purposes. UAE Personal Data Protection Law provides a right to stop processing in certain circumstances, including direct marketing.

Withdraw Marketing Consent

If you have consented to optional marketing communications, you may withdraw that consent.

Withdrawing marketing consent does not normally prevent us from sending necessary transactional, account, security, or customer-service communications.

How to Make a Privacy Request

To request access, correction, deletion, restriction, or other available privacy rights, contact:

Email: {PRIVACY EMAIL}

Please include enough information for us to identify the relevant account or interaction.

For security reasons, we may need to verify your identity before we can complete a privacy-related request.

We will review legitimate requests and respond in accordance with applicable requirements.

Data Security

MYCIG UAE uses reasonable administrative, organizational, and technical safeguards intended to protect personal information against:

• Unauthorised access

• Accidental loss

• Misuse

• Unauthorised disclosure

• Alteration

• Destruction

However, no website, internet transmission, payment system, or electronic storage method can be guaranteed to be completely secure.

You are also responsible for keeping your account password and login credentials confidential.

If you believe your account or personal information may have been compromised, please contact us promptly.

Children’s Privacy

MYCIG UAE is not intended for children seeking access to age-restricted products.

We do not knowingly seek personal information from children for the purpose of providing age-restricted tobacco products.

UAE tobacco law prohibits the sale of tobacco products to persons under 18.

If you believe information relating to a minor has been submitted to us inappropriately, please contact us so that we can review the matter.

Marketing Communications

Where MYCIG UAE offers optional marketing communications, we may use contact information for those communications only where an appropriate basis or consent applies.

You can request to stop receiving optional promotional communications at any time.

Marketing preferences do not prevent us from sending messages necessary for:

• Existing transactions

• Customer-support requests

• Account security

• Important service notices

• Legal or administrative matters

Links to Other Websites

MYCIG UAE may contain links to third-party websites or services.

We are not responsible for the privacy practices of independent third-party websites.

When you leave MYCIG UAE and interact with another website, application, payment provider, social platform, or service, its own privacy policy may apply.

We encourage you to review the relevant privacy information before submitting personal information to a third party.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our website

• Technology

• Service providers

• Business processes

• Legal or regulatory requirements

• Data-processing practices

When this policy is materially updated, the revised version will be published on this page, and the Last Updated date will be changed.

We encourage visitors to review this Privacy Policy periodically.

Contact MYCIG UAE

If you have questions about this Privacy Policy, the information we hold about you, or how we handle your information, please contact us.

MYCIG UAE
Website:Mycig
Privacy Email: info@mycig.ae
Business Address: 57JC+98Q, Business Bay, Dubai, United Arab Emirates
WhatsApp:  +971562408398

We aim to handle privacy inquiries clearly, responsibly, and in accordance with applicable requirements.