How Can We Help?

Whether you have a question about an existing order or need help before placing a purchase, our team is available to assist.

You can contact MyCig for:

• Order status and delivery updates

• Product availability enquiries

• Payment-related questions

• Incorrect or damaged orders

• Refund and return enquiries

• Order cancellation requests

• General customer support

Order Support

Already placed an order with MyCig? Please include your order number when contacting us. This helps our support team locate your order and provide a faster response.

If you are experiencing an issue with your delivery, share the relevant order details so we can review the situation and guide you through the next steps.

Product Availability

If you are looking for a specific product, you can contact our team to check its current availability.

Stock can change from time to time, so contacting us directly is the best way to confirm whether a particular item is currently available.

Delivery Assistance

Have a question about your delivery? Our team can help with general delivery enquiries and order updates.

For an existing order, please provide your order number along with your enquiry so we can assist you more efficiently.

Refund & Returns

If you receive an incorrect or damaged order, please contact our support team before sending the product back.

For information about return eligibility, refunds, exchanges, and applicable conditions, please visit our Refund & Returns Policy.

Contact MyCig on WhatsApp

For quick assistance, you can contact our support team directly through WhatsApp.

WhatsApp: +971 56 240 8398

Our team will review your enquiry and provide the appropriate assistance.

Customer Support

Location: Dubai, United Arab Emirates
WhatsApp: +971 56 240 8398

We value every customer enquiry and aim to make communication with MyCig simple and convenient.

Important Information

MyCig provides tobacco and related products in accordance with applicable UAE requirements. Customers are responsible for ensuring that they meet all applicable legal requirements when purchasing or receiving age-restricted products.

For any questions about your order or our services, please contact the MyCig support team.