Terms & Conditions

Last Updated: June 2026

Welcome to MyCig.ae. By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of the website.

1. Eligibility

MyCig.ae is intended only for adults who are legally permitted to purchase tobacco, nicotine, vape, heated tobacco, and related products under applicable UAE laws.

By placing an order, you confirm that:

• You are at least 18 years of age or the minimum legal age required by UAE law.
• All information provided is accurate and complete.
• You are legally entitled to purchase the products ordered.

2. Products & Availability

We make every effort to ensure product descriptions, specifications, images, and pricing are accurate.

However:

• Product packaging may vary from images displayed.
• Product availability is subject to stock levels.
• We reserve the right to discontinue any product without notice.

3. Orders

All orders are subject to verification and acceptance.

MyCig.ae reserves the right to:

• Refuse or cancel any order.
• Limit quantities purchased.
• Request age verification before dispatch.
• Cancel suspicious or fraudulent transactions.

If an order is cancelled after payment, a refund will be processed according to our Refund Policy.

4. Pricing

All prices displayed on MyCig.ae are in UAE Dirhams (AED).

Prices may be updated without prior notice.

In the event of a pricing error, we reserve the right to cancel affected orders and issue a full refund where applicable.

5. Payment

We accept approved payment methods displayed during checkout.

Payments are processed through secure payment providers.

MyCig.ae does not store full payment card information on its servers.

6. Delivery

Delivery times are estimates only.

We are not responsible for delays caused by:

• Traffic conditions
• Weather events
• Government restrictions
• Courier disruptions
• Incorrect customer information

Risk of loss passes to the customer upon successful delivery.

7. Returns & Refunds

Due to the nature of tobacco, nicotine, vape, and consumable products, opened or used products cannot be returned unless defective.

Returns may be accepted if:

• Incorrect product was delivered.
• Product arrived damaged.
• Product has a manufacturing defect.

Refunds are processed after inspection and approval.

8. Product Use

Products sold on MyCig.ae are intended for adult consumers only.

Customers are responsible for:

• Safe storage of products.
• Compliance with local regulations.
• Proper use according to manufacturer instructions.

MyCig.ae is not responsible for misuse of any product.

9. Intellectual Property

All content on this website, including:

• Logos
• Images
• Graphics
• Product descriptions
• Website design
• Text content

is the property of MyCig.ae or its licensors and may not be copied, reproduced, or distributed without written permission.

10. Privacy

Personal information is processed according to our Privacy Policy.

By using this website, you consent to the collection and processing of information necessary to complete orders and provide customer support.

11. Limitation of Liability

To the maximum extent permitted by UAE law, MyCig.ae shall not be liable for:

• Indirect damages
• Loss of profits
• Business interruption
• Data loss
• Delays beyond our reasonable control

Our total liability shall not exceed the value of the purchased product.

12. Prohibited Activities

Users must not:

• Attempt unauthorized access to the website.
• Distribute malicious software.
• Interfere with website operations.
• Use the website for unlawful purposes.

13. Changes to Terms

MyCig.ae may update these Terms & Conditions at any time.

Continued use of the website after changes are posted constitutes acceptance of the updated terms.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts of the UAE.

15. Contact Information

For questions regarding these Terms & Conditions, please contact:

MyCig.ae
Email: support@mycig.ae
Website: mycig.ae